Privacy Policy

Cancellation and Refunds

All bookings on the Vpark mobile app are prepaid where the user has to book the slot and is billed as per the number of hours chosen and hourly rates of the parking site.
All bookings are non-cancellable and non-refundable unless under very special circumstance.
Parking owner/intender/caretaker has no right to cancel the parking space booked by the Vpark app user/customer. Once the Vpark customer/user has reached the parking space he/she reserved, then, the parking owner/intender/caretaker must provide parking space to the customer/user.
Please note that any stays longer than the booking time will be charged by the parking lot/garage for any additional hours/days not paid for and will not be refundable once charged.
In case of any dispute between the Vpark customer/user and the Parking owner/intender/caretaker, regarding the unavailability of the parking space (even after the confirmation of the reservation of the parking space), or any other issue, Vpark customer care must be contacted to resolve the disputes:

If the primary reason of the dispute is unavailability of the parking space (even after the confirmation of the reservation of the parking space), then a nearest available parking space will be provided to the Vpark customer/user.
In case the same is not available, Vpark is obliged to refund the complete payments made by the user; Vpark is free but not liable to incentivise the user, in its sole discretion.
For any other reason of dispute, legal procedures will be followed.

Section 1- What Do We Do with Your Information?

We collect the personal information you give us such as your name, address, email address, phone number, location, and vehicle license plate number.
Email marketing (if applicable)
With your permission, we may send you emails about our store, new products, and other updates.
To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions:
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
By using Vpark or any other domain owned by the Company, you authorize Vpark(including its representatives, affiliates, and its business partners) to contact you via via email, phone call or SMS and offer you our services for the product you have opted for, imparting product knowledge, offer promotional offers, for which your information may be collected in the manner as detailed under this policy. You hereby agree that you authorize Vpark to contact you for the above-mentioned purposes even if you have registered yourself under DND or DNC or NCPR service(s). Your authorization, in this regard, shall be valid as long as your account is not deactivated by either you or us.

Section 2- Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@vparkapp.com
How do I withdraw my all-time location access?
If you do not wish to provide all-time location access to us, you may, at any time, change the settings to “Allow only while using the app” or turn off my “all-time location access”.

Section 3- Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4- Links to Other Web Mobile Apps and Services

We use Razorpay for processing payments. We Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of Razorpay on https://razorpay.com

Section 5- Payment

Section 6- Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 7- Security

The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information.
All our endpoints/ Domains are protected with HTTPS with 2048/4096 bit encryption and issued/signed by trusted CA. This helps to ensure information flowing wire to our server is encrypted and your data safely reaches us. Client/Browser side vulnerability can still result in issues, we recommend you to keep your system up to date and take appropriate actions to deal with virus/trojanhorse etc. locally.
Your data is saved in our database and is protected via ACL/ user authentication and passwords are rotated periodically to ensure your safety. We take the appropriate major to ensure only our application server could access the database.
We periodically take backups of our database for disaster recovery, all our backups are kept isolated with encryption to ensure your data is safe.
Once data reaches its retention expiry, it is deleted using tools like shred which help to ensure data is safely deleted and non-recoverable.
However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.

Section 8- Cookies

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

Section 9- Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 10- Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information contact us by mail at info@vparkapp.com.